For the past few months, our business has been rolling along wonderfully. We’ve had time to tout our crazy-full guest calendars, revamp our welcome messages and leases, upgrade our advertisements, and put together fabulous owner packets for prospective leads. Our numbers and ratings were sky-high. In short, we had the business firmly under control.
Or at least we did, until a then-category 5 hurricane began swirling its way towards the Hawaiian islands. Guests cancelled left and right; flights were cancelled; we fielded calls and messages and inquiries and complaints all day for over a week. Our awesome numbers dropped and our chock-full calendars were marred by vacant days at the end of the month. I kept asking myself, what is happening? What did we do wrong?! Why?!
A looming hurricane felt like it had ruined everything (everything!), but the truth is that it took away our control. Hurricane Lane itself is naturally, and obviously, out of our control – but I couldn’t stop myself from running through ways of controlling the result of it. Could I open up our properties to last-minute reservations? Displaced guests? Surely one airline was still landing….
It was my fiancée that made me realize how ridiculous it all was. We had a major, potential natural disaster-level storm a few hundred miles away, and I was upset that guests had cancelled their trips? Of course they did! What in the world was I thinking?
I realized that I love running my own business because I love having control. I love managing, watching, tinkering, tweaking things to be perfect. I dig it, and it’s been a way of life for me for a while – but it’s not really how life works.
Actually, Hurricane Lane is a pretty good metaphor for life. You can do everything on earth to ensure your life/home/business are picture-perfect and under control, and then something external and totally unexpected can swirl right through and cause some chaos and mayhem. And you have no choice but to do your best and just deal.
As our business grows, I know the day is coming when I’ll have to relinquish control. I’ll have to trust. I’ll have to let it go – and that day is coming sooner rather than later.
In the meantime, I’m going to try to enjoy a few days off curled up with my man and dog until the storm passes.